Desk Collection - Team Leader
 at PT Home Credit Indonesia1194 Applicants

Jakarta Selatan
Location

Kompetitif
Salary Range (IDR)

Kolektor
Job Function

Staf Senior, Supervisor
Career Levels

Setidaknya 1 tahun
Experience

Semuanya
Education

Diploma, Sarjana/S1
Degree
Plaza Oleos Lt. 8 JI. TB Simatupang No. 53A, Jakarta Selatan 12520, Indonesia
Requirements

  • Experience with team management (at least 1 year)
  • Leadership assumption
  • Flexibility
  • Ability to work under the pressure
  • The ability to learn and accept new information
  • PC skills – MS Office
  • Able to work on shifts
  • Excelent communication skills and interpersonal skills.
  • Presentation skills – to be able to provide training to team members.
  • Organized
  • Concern for detail and quality
  • Self confidence
  • Self-motivated and goal driven
  • Balanced personality
  • Diligence
  • Consistency, independence, speed
  • Ability to comunicate in English
  • Experience at the similar position in consumer finance area
Responsibilities

  • Manage performance of  collections relevant  team within set performance triggers

  • Leadership, motivation and evaluation team of operators

  • Organization and management of desk collection team, operational capacity planning (the process shifts, attendance)

  • Regurarly meetings with team and management

  • Reading and creating of reports for the team, using the operation numbers for effective team management

  • Taking escalation or difficult collection calls with customers

  • Hiring new operators

  • Coaching of both new and existing operators

  • Listening and evaluations of calls recording, feedback to operators with aim to improve collection performance

  • Ensure effective functioning of collections process

  • Working with the system

  • Process improvements implementation

Objective:

  • Manage performance of  desk (phone) collections relevant  team within set performance triggers
About the Company

  • Keuangan / Bank

Didirikan pada tahun 2013, Home Credit Indonesia telah bertransformasi dari sebuah perusahaan start-up keperusahaan pembiayaan nomor satu di Indonesia. Home Credit Group merupakan penyedia layanan financial kelas dunia dan memiliki pasar yang kuat di berbagai belahan Eropa dan Asia. Kami menyediakan pembiayaan yang terjangkau dengan sistem yang mudah dan fleksibel demi kenyamanan Konsumen kami.

Perjalanan kami dimulai di Jakarta. Dalam empat tahun, pelayanan kami telah berkembang pesat tidak hanya di Jabodetabek, tetapi juga di kota-kota besar di seluruh Indonesia seperti di Bandung, Makassar, Surabaya, Yogyakarta, Semarang, Malang, Denpasar, Pekanbaru, Medan, Batam, Palembang, Banjarmasin, Pontianak, Manado, Balikpapan, Lampung, Samarinda, Padang dan Mataram. Kami berencana untuk mengembangkan layanan keseluruh kota-kota di Indonesia hingga tahun 2018.