Lowongan Kerja Assistant Manager/Manager - Vendor Support Operations di PT Ibibo Group Indonesia | Karir.com
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Alamat Perusahaan

Assistant Manager/Manager - Vendor Support Operations
PT Ibibo Group Indonesia
  • Manajemen Operasional
    Manajemen Operasional
  • DKI-Jakarta
  • IDR 10.000.000 - 16.000.000
  • Setidaknya 5 tahun

Fungsi Kerja
Manajemen Operasional

Jenjang Karir
Asisten Manajer, Manajer - Departemen

Pengalaman
Setidaknya 5 tahun

Jurusan
Pariwisata dan Perhotelan

Lulusan
Sarjana/S1

Ditayangkan
Persyaratan
  • 5+ years of work experience within a contact center environment as a Assistant Manager / or Prior experience as an AM - Vendor Support
  • Strong verbal and written communication, influencing and negotiation skills, including excellent telephone skills and presentation skills
  • Strong analytical skills and ability to manage multiple projects at a time and often under tight timeframes.
  • Ability to work toward goal achievement using negotiation, teamwork/collaboration, motivation, and time/work prioritization
  • Ability to demonstrate innovation and good judgment/problem-solving skills when making decisions
Tanggung Jawab

  • Serve as main point of contact between redBus and BPO Vendors.
  • Respond to consumer & distribution complaints that are escalated from the Vendor
  • Collaboratively work with Vendors to build Vendor schedules, identify milestones and track the Vendor's progress to implement the process flows and integrations
  • Partner with management team of redBus to ensure consistency with processes and reporting
  • Work with stakeholders to set SLAs, identify the critical data needed to effectively manage the Vendor and provide information for reporting purposes
  • Proactively monitor and manage the Vendors to ensure that they are performing all their functions in a “best in class” manner, including client attentiveness and representation of redBus
  • Monitors dashboards to report on the service that the Vendors are providing
  • Evaluate, respond to and resolve queries by the Vendors
  • Serves as critical escalation point for service issues and complaints
  • Primary person to submit and track vendor payments.
  • Meet with vendor periodically for supplier performance review (analyze spend (trend)), new services, etc.
  • Under minimal supervision, oversee relationship with external vendors by performing analysis of their multiple job functions
  • Develop and implement process improvement solutions related to business need
  • Ensure service delivery by working closely with corporate headquarters, local management team and external vendors
  • Develop, forecast, and deliver weekly/monthly site results reports; Reports include: key metrics, stack ranking of agents and site comparisons
  • Develop and implement processes to increase performance
  • Ensure vendor service level agreements are being met and vendor performance aligns with strategic goals and priorities
  • Track and report on results by individual and by team
  • Works with corporate, local management and vendors on data analyses
  • Design and implement an ongoing communication process between vendor and corporate team
  • Recommend project specific changes in an approach to enhance production
  • Responsible for the weekly, monthly and annual goals of vendor contracts

Tentang Perusahaan

Tentang redBus

redBus adalah layanan tiket bus online antar-kota terkemuka di dunia. redBus memulai sebagai startup pada tahun 2006 dan kemudian diakuisisi oleh Ibibo Group pada tahun 2013. redBus memulai dengan awal yang sederhana saat diluncurkan, tetapi telah tumbuh secara signifikan selama bertahun-tahun.

Setelah memperoleh kesuksesan besar di India, redBus telah meluncurkan operasi di seluruh dunia. redBus saat ini beroperasi di India, Kolombia, Peru, Indonesia, Malaysia dan Singapura.

Pencapaian redBus

redBus telah berhasil berkerjasama dengan lebih dari 2.500 operator bus dan sekitar 100 Juta perjalanan di seluruh dunia. Aplikasi seluler redBus memiliki lebih dari 10 juta pengguna terdaftar, yang menjadikannya komunitas terbesar wisatawan bus di dunia. redBus telah dikreditkan dengan merevolusi perjalanan bus dan pemesanan tiket bus dengan menyediakan fitur yang ramah pengguna dan mudah digunakan untuk wisatawan bus.

Lowongan Kerja Di PT Ibibo Group Indonesia
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Info Lengkap PT Ibibo Group Indonesia