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-Bachelor degree or equivalent
-Min 1 year call center experience
-Comfortable working in a Call Center environment
-Good communication skill
- Typing test speed and accuracy using MS Word 30 WPM & Accuracy 95%
-Good command in spoken and written English
-An effective listener and troubleshooter
-Attentive to detail and accuracy
-Comfortable with 24/7 shifts (night shift)
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- Gather feedback from partner, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc
- Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc
PT Sinergi Performa Cipta is your Strategic Channel Partner. We are an expert in business acquisition & activation
We bridge the business who need to reach, acquire and grow in Indonesia market.
SPC is founded by experienced team, having both Online and Offline experience. Our founder and core team worked in companies like Google, Facebook, Oracle, OVO, P&G, J&J, Danone, etc
We working with companies like Ecommerce, Fintech, Banks, Logistic and other digital startups to engage with their stake holders in the target market.